Subject: Follow-up from [Restaurant Name] After Yesterday’s Fire Alarm
Dear [Customer’s Name],
We hope you are well.
We sincerely apologise for the unexpected interruption caused by the hotel fire alarm yesterday. The safety of our guests is always our top priority, and we truly appreciate your cooperation during the evacuation.
It appears that, due to the sudden evacuation, your dining experience ended before we could finalise your bill. We completely understand the situation and would like to make it as easy as possible for you to complete your payment online.
Please use the secure payment link below to settle your bill:
[Insert Payment Link]
If you have any questions or prefer another method of payment, please feel free to contact us directly at [restaurant email / phone number].
Thank you very much for your understanding and support. We truly appreciate your visit and hope to welcome you back soon for a more relaxed dining experience.
Warm regards,
[Your Full Name]
[Your Position]
[Restaurant Name]
[Hotel Name, if applicable]
[Contact Information]
